Security services

Dispatch

Communications with our officers/clients is accomplished by calling one number, which immediately connects you with our live dispatch center.

This center is fully staffed 24-hours per day; 7 days a week with 9-1-1 P.O.S.T. trained dispatchers, who are qualified to handle any concerns that you or a client may have. We have a minimum of two operators available 24 hours each day and a third operator/supervisor on duty, during the busier evening hours when the majority of our response calls are received.

When an alarm or client call comes in to our dispatch center, the dispatcher brings up the account on a state of the art information program Computer Aided Dispatch (CAD) and dispatches it to the patrol vehicle serving that area via TeleTrac. Calls are logged using CADD and available for review if there is a question regarding the status of a specific event.
This state of the art $1,000,000 dispatch center is the envy of many other security companies. If you or your tenants have a safety concern you want it heard, understood and dealt with professionally, Our dispatchers are capable of getting this done.

• Qualified to answer emergency and non-emergency calls
• First point of contact
• Is qualified to take a high volume of calls
• Has extensive ongoing training to handle all types of calls and handle emergency situations.
• Dispatchers are computer literate and type at least 40WPM.
• Fully knowledgeable of all police codes
• Dispatchers and officers utilize a digital trunked radio system (similar to the radio system used by Public Safety)

• Dispatch

  

  Communications with our officers/clients is accomplished by calling one number, which...

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• Patrol Division

  

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